new phone

[paddy5]

hi i what to get a new phone but cant checkout they don't take visa debit i don't have another cards nut i pay my phone bill with this card i don't understand

[Bambino · Accepted solution]

@paddy5 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other social media options are here: Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Cleoriff]

@paddy5 

There must be something wrong with your account as O2 DO take Visa Debit cards. It's the main method of purchase for any phone, which is either bought outright or needs a deposit.