on 11-05-2017 08:10
If others on o2 around you can get a signal you need to try another sim in your phone. If that works you need to get a new sim from your nearest o2 store or by calling customer service.
If no sim will work you need to speak to Microsoft about getting your phone repaired.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-05-2017 08:22
Try your sim in another phone which will point you to where the fault lies or pop into your nearest O2 store and they will check it for you.
Sometimes cleaning the sim and rebooting the phone can solve this problem.
on 11-05-2017 08:29
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 18-05-2017 10:19
Hey @Anonymous how are you getting on with your phone? Did you manage to get network in the end? It would be nice to hear how you did it in case other members have similar questions in the future too. cheers
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