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emails on nokia lumia

Anonymous
Not applicable

on ‎30-11-2013 07:29

on ‎30-11-2013 07:29

i am unable to pick up emails on my lumia 820 they were coming through fine but just stopped the phone is checking for messages but not picking them up , i have deleted and reset the account as advised by the o2 technical people but it is still not working can anyone help please

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Anonymous
Not applicable

on ‎30-11-2013 07:54

on ‎30-11-2013 07:54

Hi who is your email provider
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MI5
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on ‎30-11-2013 17:01

on ‎30-11-2013 17:01

I'll take a guess at o2 email which has been closed down.......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎30-11-2013 17:03

on ‎30-11-2013 17:03

Was thinking the same but was waiting for Op to confirm
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Anonymous
Not applicable
In response to Anonymous

on ‎02-12-2013 13:28

on ‎02-12-2013 13:28

hi i am with virgin media

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MI5
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on ‎02-12-2013 13:55

on ‎02-12-2013 13:55

Mine working fine on Virgin.
What settings are you using?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎10-12-2013 17:25

on ‎10-12-2013 17:25

my settings are: incoming server:pop3.virginmedia.com:995:1 outgoing server:smtp.virginmedia.com:465:1

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MI5
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In response to Anonymous
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on ‎10-12-2013 17:49

on ‎10-12-2013 17:49

You should be using IMAP on Port 993 for incoming and have SSL ticked. The SMTP setting is OK (also with SSL ticked).
Also make sure you have ticked "My server requires authentication" in IMAP incoming page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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