blackberry 9720 will not open attachments

[Anonymous]

How do i resent service books on this blackberry? on my old one i could do it on this one i dont seem to be able to find the option.

My blackberry will suddently not open attachments at all just gets a red X and the error message "more request cannot be compleated. service book information not found"

everything else seems to work

Does anyone know what is causeing my problem and how to fix it?

thanks

[MI5]

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@Anonymous wrote:

How do i resent service books on this blackberry? on my old one i could do it on this one i dont seem to be able to find the option.

My blackberry will suddently not open attachments at all just gets a red X and the error message "more request cannot be compleated. service book information not found"

everything else seems to work

Does anyone know what is causeing my problem and how to fix it?

thanks

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We have 2 BB experts who I will flag this post to for their attention. Hopefully they can assist you further.

@aldaweb @Anonymous 

[aldaweb · Accepted solution]

Hi @Anonymous  I assume you have the berries showing next to the network indicator and if mobile that it is not lower case.

1. On the BlackBerry smartphone Home screen, navigate and click on the  Setup
2. In the Setup homescreen, navigate and click on the Email Accounts
3. In the Email Accounts selection screen, select Internet Mail Account.
4. If prompted, type the username and password, and then click Log In . 
5. On the main screen, click Menubutton and select Service Books, then click on Send Service Books to send Service Books to BlackBerry smartphone.

[Anonymous]

Apologies, @Anonymous I completely forgot to reply to this yesterday! However @aldaweb has given you the correct information  on how to resend service books as I fully expected!

How did you get on?

The only other things I would reccomend which might help would be to reregister the Host Routing Tables and then do a battery pull.

To re-register the HRT, do the following:

1. On the Home screen of the BlackBerry smartphone, click Options, or click Settings > Options.
2. Complete the step associated with the appropriate version of BlackBerry Device Software:
   
   For BlackBerry Device Software 6.0 to 7.1, perform the following steps:
   Device > Advanced System Settings > Host Routing Table
   
   For BlackBerry Device Software 4.1 to 5.0, perform the following steps:
   Advanced Options > Host Routing Table
   
   For BlackBerry Device Software 3.7.1 to 4.0.2:
   Host Routing Table
   
   BlackBerry Device Software 3.0 to 3.7:
   Network
   
   BlackBerry Device Software 2.0 to 2.7:
   Network Settings
   
   
3. Press the Menu key and click Register Now.

A BlackBerry Registration message should appear in the Messages folder when the device registers.

Please let us know if anything we have suggested fixed your problem.