Solved: amazon fire phone - Page 7

Anonymous · ‎01-07-2015

I have just recently brought this phone from ebay. I am currently an o2 pay monthly customer i would like the sim unlock code. I have filled out the form and had the reply. Its wasnt on o2 phone.
I spoke to a customer service advisor and explained .
They said yes it is o2 but they cannot give me the code as the original person needs to. I asked the seller from ebay and he wasnt the original owner just brought it and sold it on. My question is why cant o2 provide me with the unlock code. I am willing to pay if need be.

MI5 · ‎21-02-2016

I agree, it's totally unacceptable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-02-2016

Good to see Amazon offering a refund though. Even though the fault lies with O2..

Veritas Numquam Perit

jonsie · ‎21-02-2016

A refund would be the best solution. When is a bargain not a bargain....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-02-2016

Another nail in the coffin for this phone....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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