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Jodie3 · ‎24-03-2018

Everytime I go to check out when upgrading it says the site is experiencing problems. Ive been trying to upgrade for two days now.

Cleoriff · ‎24-03-2018

Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎24-03-2018

Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

Veritas Numquam Perit

Jodie3 · ‎24-03-2018

Okay, thank you 👍

Cleoriff · ‎24-03-2018

No problem @Jodie3 I hope you get sorted.

Veritas Numquam Perit

MI5 · ‎24-03-2018

Even better is to go in store. You can make sure they have the phone you want and won’t have to wait for delivery.
You can walk out the store with your upgrade in just a few minutes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-03-2018

Go in store to upgrade. Much easier & usually hassle free

Cleoriff · ‎24-03-2018

Of course they could just be upgrading a tariff as my husband did yesterday. Over the phone calling CS...

10 minutes and it was done...:smileywink:

Veritas Numquam Perit

MI5 · ‎24-03-2018

They could be, but as not specified the options are there for them now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-03-2018

Indeed they are...

Veritas Numquam Perit

MI5 · ‎24-03-2018

Happy to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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