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Upgrade

Jodie3
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Everytime I go to check out when upgrading it says the site is experiencing problems. Ive been trying to upgrade for two days now.
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Cleoriff
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Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

 

*The Game Is On*

Girl in a jacket

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Cleoriff
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Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

 

*The Game Is On*

Girl in a jacket

View solution in original post

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Jodie3
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Okay, thank you 👍
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Cleoriff
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No problem @Jodie3 I hope you get sorted. wink

*The Game Is On*

Girl in a jacket
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MI5
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Even better is to go in store. You can make sure they have the phone you want and won’t have to wait for delivery.
You can walk out the store with your upgrade in just a few minutes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Go in store to upgrade. Much easier & usually hassle free
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Cleoriff
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Of course they could just be upgrading a tariff as my husband did yesterday. Over the phone calling CS...

10 minutes and it was done...:smileywink:

*The Game Is On*

Girl in a jacket
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MI5
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They could be, but as not specified the options are there for them now slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Indeed they are...

*The Game Is On*

Girl in a jacket
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MI5
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Happy to help wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 17
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