Upgrade has arrived

[Anonymous]

I have revived my new phone. .but it's not allowing me to make calls

[Anonymous]

Hiya hope someone can help..my new phone arrived today..it said I had to put the new sim in..it wnt let me make any calls..and when anyone calls me it's the old phn that brings but there no other number showing any where

[Olamilekan · Accepted solution]

You dont have to put the new sim in unless your old sim is a different shape. You need to contact cs to activate the new sim if the new phone has a different sim to your old one

[Olamilekan]

What phone have you just got delivered? Does the phone require same sim size? If the answer is Yes then use the old sim in the new phone 

[MI5]

If you need a different sized sim just do a sim swap http://swapmysim.o2.co.uk/

[Marjo]

Hey @Anonymous how's it going with your new phone? Did the above advice help you out in the end or are you still having trouble making calls?