Unblocking my Nokia Lumia 635

[Anonymous]

I have not used my O2 telephone since April as I am abroad and using a local Movistar phone. I am now going back to the UK but seem to have forgotten the unblocking code and the phone then denies me access for increasing amounts of time. The latest time I tried what I thought was the right code it told me to try again in 285 minutes! Any suggestions as to how to sort this out?

Alex from Buenos Aires

[Cleoriff · Accepted solution]

Hi @Anonymous

Welcome to the forum:smileywink:

Do you mean unlocking or unblocking? (two different things).

I presume it's unlock as you talk about a code...have a look at these links

http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Either way the code you were given has to be used within a given time which has expired now.

I think this will have to be done when you return to the UK...and you will need to contact customer services

http://www.o2.co.uk/contactus

[MI5]

Sounds like the passlock other phone or sim card?
If it's a sim lock you can get a new sim from O2 shop but if it's a phone lock you may have to factory reset the phone or try unlocking it through your Mywindowsphone online.