Solved: Unable to make calls

Anonymous · ‎17-01-2013

For some reason I am unable to make calls. I can receive them, but am unable to dial out or go direct through my contacts list. Every call I try to make I receive the message: this number has not yet been assigned to a client.

The phone was fine until yesterday when I deleted my email messages as well as the account. My phone is not an Android, just an old fashioned Samsung with keyboard. I have removed the battery and sim, cleaned them and replaced them to no avail. Any help would be appreciated. Thanks

MI5 · ‎20-01-2013

Sounds like an account or SIM issue so I suggest you contact CS From a landline 0844 809 0222 *5p / min

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎17-01-2013

Are youpay as you go or pay monthly? If pay monthly is your bill paid ?

Anonymous · ‎18-01-2013

I'm pay as you go with plenty of credit. Had no problem until I deleted my email a/c.

MI5 · ‎19-01-2013

Do you have Skype or anything like that installed? Exact phone model will help with troubleshooting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Its a Samsung GT-B3210 and I don't have Skype on it. I didn't realise I had it synked with other phone and when it was swallowing up my credit downloading data, I deleted my email account and since then I can only receive but not make calls

MI5 · ‎20-01-2013

I can't see any reason why deleting the email account would prevent you from making calls. Only thing I can think of doing is a master reset on the phone (PIN is 12345). Copy any phone numbers to your SIM if not on there already as you will loose them, you will also loose any pictures, video's etc so back them up to a PC first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Excuse my ignorance, how do I do a major reset? Thanks for your assistance

MI5 · ‎20-01-2013

Type this into the phone *2767*3855#

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2013

Tried it, didn't make any difference. Still get the message 'this no. has not yet been assigned to a client'

MI5 · ‎20-01-2013

Sounds like an account or SIM issue so I suggest you contact CS From a landline 0844 809 0222 *5p / min

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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