Top-up issues (partial screen break)

[Anonymous]

Hey there. I am attempting to top up my phone (Windows 530) with a top-up credit voucher since my phone did not come with a top-up card. I have minor crack in the base of the screen, and it prevents part of the screen from working (not all) stopping me from entering certain numbers on the keypad (e.g. 4 and 7) which are in the code. Is there any other way I could top-up with this voucher, or would I have to use a different method or even purchase a new phone?

The phone is functional enough to text (albeit to access the keys the phone has to be rotated 180 degress to get to areas). 

Apologies for my lack of clarification. 

[Cleoriff]

Hi  @Anonymous 

Welcome to the forum

 Can you not top up by calling 4445?

[Cleoriff]

Actually...there are a number of ways to pay....

Via MyO2  http://www.o2.co.uk/myo2

or Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay

[MI5 · Accepted solution]

Top up help here http://www.o2.co.uk/help/pay-and-go/topping-up#qs
You could try calling cs to see if they can process the voucher for you but in future use another method or get the screen fixed

[Anonymous]

Thank you so very much! Your help has been fantastic! Sorry for the delay, if only my internet speed was as fast as you have been! Thank you

[MI5]

Hope you get it sorted.

[Cleoriff]

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@Anonymous wrote:
Thank you so very much! Your help has been fantastic! Sorry for the delay, if only my internet speed was as fast as you have been! Thank you

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Happy to help...:smileywink:

[Cleoriff]

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@MI5 wrote:
Top up help here http://www.o2.co.uk/help/pay-and-go/topping-up#qs
You could try calling cs to see if they can process the voucher for you but in future use another method or get the screen fixed

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That's a good link Rich...I have pinched it to add to my collection..:smileywink:

[MI5]

No worries, I like the bit about shortcode dialing from abroad.

[Anonymous]

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@Anonymous wrote:
Thank you so very much! Your help has been fantastic! Sorry for the delay, if only my internet speed was as fast as you have been! Thank you

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Glad to see someone so happy and so grateful after your recommendations @Cleoriff and @MI5