Re: Santander Online Banking

Anonymous · ‎02-01-2015

Hi,

Is anyone else experiencing issues accessing Santander Online banking on Windows Phone?

When I try to access this by visiting santander.co.uk, I click Log on and it says "We're having trouble displaying this page". This happens on a Lumia 1520 and 635 on several different WiFi connections as well as on 3G/4G. It works fine when I try on an iPhone or Android.

I've tried clearing the cache on both Windows Phones and have tried four browsers.

Anyone any ideas?!

Thanks

Anonymous · ‎02-01-2015

Does the app say it works on a windows phone operating system ?

MI5 · ‎02-01-2015

@Anonymous wrote:
Does the app say it works on a windows phone operating system ?

The op isn't using an app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎02-01-2015

It sounds to me like a compatibility issue with IE.
Are there any other browsers you can download to try or have you tried them all??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-01-2015

Not sure whether this will be a case of the banks site being down post Xmas and New Year?

I say this because I have a 2nd account with HSBC and that was down all of today.

My Spanish bank (not Santander) was unavailable today for online services.:smileysad:

Veritas Numquam Perit

MI5 · ‎02-01-2015

Their website gives this info for help:
Technical problems
Call the Mobile Banking Helpdesk on 0845 600 4388, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

Link: http://www.santander.co.uk/uk/help-support/mobile-banking

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-01-2015

Sorry Op.

However I just checked on the Lumia 520 and it navigated to the site ok using the built in browser.

MI5 · ‎02-01-2015

@Anonymous wrote:
Sorry Op.

However I just checked on the Lumia 520 and it navigated to the site ok using the built in browser.

Is that the log in page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-01-2015

That's the front start page.

This is the next one which is the login

MI5 · ‎02-01-2015

It tells me my cookies are disabled which is untrue so I suspect site issues......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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