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Anonymous
Posts: 0

Re: Samsung Galaxy A5

I have just received a reply from o2 regarding my SOGA letter.

 

They have now offered either a refurbished phone or a goodwill credit towards the repair.

 

Should I just accept one of the above or press for full payment of costs ?

Posts: 84,088
Topics: 580
Solutions: 4,255
Registered: ‎04-01-2009

Re: Samsung Galaxy A5

Personally I would be going for full payment or a new replacement. Reconditioned may be ok if you are prepared to accept it but I wouldn't be happy with O2 repairing it. If they pay for a Samsung repair then that's acceptable.

Anonymous
Posts: 0

Re: Samsung Galaxy A5

Thanks again for your response.

 

I will respond accordingly and will keep you posted.

Anonymous
Posts: 0

Re: Samsung Galaxy A5

Further response received, still only offering gesture of goodwill payment towards repair or a refurbishment phone.

 

State that it was user damage rather than manufacturing fault and not covered under warranty, even though I quoted SOGA ?

 

 

Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Samsung Galaxy A5

Ask them for details of the user damage and emphasise that in order to be bent enough to damage the panel alone, the chassis of the phone MUST be also bent as per the laws of physics.