on 21-07-2015 18:01
The glass is broken or the lcd panel below the glass has cracked?
If the latter, get it to Samsung and do not tell them about O2 repairs rubbish, the chances are O2 repairs didn't even open up the device, once they saw the crack they could just write it off as user fault.
on 21-07-2015 18:11
The glass was not cracked it was the panel below. Started getting faint lines across screen then completely faded.
02 have admitted that it was not investigated fully but state that it was caused by excessive pressure, twisting or bending being applied yet why would I have bothered to send back if I had caused the damage or whatever the reason.
Anyway for a full investigation to proceed I have to pay for repair up front !
on 21-07-2015 18:21
For the lcd panel to crack but not the glass is very rare, for it to happen in an aluminium bodied phone without the aluminium retaining misshapen form due to being bent is almost incomprehensible.
Get it back off O2 asap and get it to Samsung.
on 21-07-2015 18:39
Exactly and thanks for your comments.
I forgot to add that it was also in a leather casing.
There are no signs of damage to the phone so I cannot see how they came up with their diagnosis without a proper investigation.
I will just do that and see what Samsung have to say.
on 22-07-2015 09:00
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 13-08-2015 23:04
Hi im glad ive seen this post my A5 did the same on monday sent a txt then got the phone out of my bag and the screen had gone black with lines across no damages what so ever to phone and they have ssid same to me thst its not covered by warranty so want me to pay 90.00 to have it mended which isn't going to happen
on 14-08-2015 08:22
Is this O2 or Samsung?
If O2 then the same applies, get it back and contact Samsung direct. They must be getting plenty of complaints about this issue.