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Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Samsung Galaxy A5

Just to clarify op,
The glass is broken or the lcd panel below the glass has cracked?
If the latter, get it to Samsung and do not tell them about O2 repairs rubbish, the chances are O2 repairs didn't even open up the device, once they saw the crack they could just write it off as user fault.



Anonymous
Posts: 0

Re: Samsung Galaxy A5

Hi viridis

 

The glass was not cracked it was the panel below. Started getting faint lines across screen then completely faded.

 

02 have admitted that it was not investigated fully but state that it was caused by excessive pressure, twisting or bending being applied yet why would I have bothered to send back if I had caused the damage or whatever the reason.

 

Anyway for a full investigation to proceed I have to pay for repair up front ! 

Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Samsung Galaxy A5

Get it to Samsung.
For the lcd panel to crack but not the glass is very rare, for it to happen in an aluminium bodied phone without the aluminium retaining misshapen form due to being bent is almost incomprehensible.
Get it back off O2 asap and get it to Samsung.



Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Samsung Galaxy A5

I.e if the damage was caused by bending, the phone would be bent.



Anonymous
Posts: 0

Re: Samsung Galaxy A5

Exactly and thanks for your comments.

 

I forgot to add that it was also in a leather casing.

 

There are no signs of damage to the phone so I cannot see how they came up with their diagnosis without a proper investigation.

 

I will just do that and see what Samsung have to say.

Posts: 99,079
Topics: 765
Registered: ‎14-01-2013

Re: Samsung Galaxy A5


@viridis wrote:
I.e if the damage was caused by bending, the phone would be bent.

And there is the logical lesson of today ^^^^^^^....Happy Dance

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,719
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: Samsung Galaxy A5

Like an iPhone.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,079
Topics: 765
Registered: ‎14-01-2013

Re: Samsung Galaxy A5


@MI5 wrote:
Like an iPhone.......

but of course...LOL

*The Game Is On*

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Anonymous
Posts: 0

Re: Samsung Galaxy A5

Hi im glad ive seen this post my A5 did the same on monday sent a txt then got the phone out of my  bag and the screen had gone black with lines across no damages what so ever to phone and they have ssid same to me thst its not covered by warranty  so want me to pay 90.00 to have it mended  which isn't  going to happen 

 

Posts: 84,045
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: Samsung Galaxy A5

Is this O2 or Samsung?

If O2 then the same applies, get it back and contact Samsung direct. They must be getting plenty of complaints about this issue.