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SIM NETWORK ISSUES

Anonymous
Not applicable

hi, my phone won't let me ring,text or use any dtaa even though i recently topped up £20. It keeps saying that the network has been deactivated and even when i check my o2 account online it says my current balance and tariff are unavailable and won't show it. other people can still ring and text me. please help.

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Anonymous
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You need to have made at least one chargeable call or text in the last 6 months to stay active otherwise if no calls or text from the sim after 6 months the sim then becomes deactivated

View solution in original post

Message 9 of 9
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jonsie
Level 94: Supreme
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Try cleaning the sim card and switching the phone off/on.

Contact O2 if still a problem.

Contact us

Message 2 of 9
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Anonymous
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thankyou. what do you mean by cleaning the sim card?

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Cleoriff
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@Anonymous wrote:

thankyou. what do you mean by cleaning the sim card?


Take the sim card out of the phone and clean it gently with a dry cloth to remove any debris. Sometimes just removing it and putting it back in then rebooting your phone works as well..

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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thankyou. i have done. it still doesn't seem to be working? 

Message 5 of 9
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Anonymous
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it keeps asking me to sign into the network?

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Cleoriff
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Registered:

@Anonymous wrote:

it keeps asking me to sign into the network?


Then I think you have to ring Customer Services and ask them for help?

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 7 of 9
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MI5
Level 94: Supreme
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Registered:
Sounds like you are disconnected - when did you last use the sim to make a call?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
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Anonymous
Not applicable
You need to have made at least one chargeable call or text in the last 6 months to stay active otherwise if no calls or text from the sim after 6 months the sim then becomes deactivated
Message 9 of 9
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