Random cancellation of orders

[dave83lfc]

Has anyone placed an order and had o2 cancel on them without areason why 

[jonsie · Accepted solution]

You need to ask O2 why

It's usually if a credit check has failed but only O2 can tell you

All numbers to call are here

Guide: Coronavirus Community Help and Support 

[Keithf]

Yes.. just has my order cancelled by O2, a couple of days after complaining about the delays in receiving my new phone.

It had been preordered on August 14th, they were supposed to be sending it out for the release date of August 27.

There was no sign of they progressing the order.. I had paid the upfront amount for it..and a couple of accessories. 

No word from O2 at all on this.. they also said they were going to give me £50 compensation for the delay .. nothing been paid to my account.