Re: Problems

Anonymous · ‎07-06-2015

Hi can anybody help, for the past week my phone will not let me receive texts but it will let me send them, does anybody know of a solution as it won't let me make calls so I cant call O2

MI5 · ‎07-06-2015

Is your bill paid up to date?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-06-2015

You could always try live chat if you can't call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-06-2015

Certainly sounds like an account problem. Try live chat...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

blissgirl · ‎07-06-2015

@MI5 shouldn't we be avoding live chat?

iPhone 15 plus 128Gb light pink & Apple watch series 9 pink (Celluar all with Vodafone

jonsie · ‎07-06-2015

The op can't call out. ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-06-2015

The bill is paid up to date, tried o2 live chat, been waiting for someone for 2 hours hence why I came here

MI5 · ‎07-06-2015

OK, we didn't know that....
Can you try your sim in another phone?
Sounds either a phone or sim fault unless your network is down http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-06-2015

Tried sim in another phone, still same problems can send texts and make calls but cant receive texts

MI5 · ‎07-06-2015

I'd go for a sim swap.
Pop into any o2 shop and they'll do it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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