Problems with Blackberry Bold 9700

[Anonymous]

Hi, can anyone help me find out what would be the cause of the problems I am recently having with my Blackberry Bold 9700. The problems are as follows:

Every now and again the:

Screen goes black but red message indicator light flashes

When online, I can only get into my files by using the touch screen because the keys freeze. Once I am in a file I cannot get out of it because the back button freezes and then all the other keys fail to work.

Phone sometimes freezes when on charge, so battery does not charge properly.

Basically, the problems are with the screen & qwerty keyboard freezing.

Is there some software I have to have or is it the phone itself?

Thanks

Stee

[jonsie]

First thing to try is a battery pull. Remove the battery with the phone switched on then replace it after a couple of mins. See if that cures the problem. If not, come back to us for other suggestions.

[MI5]

Are you sure its a 9700 ?

[Anonymous]

What kind of question is that?

Obviously, I know what phone I have.

[MI5]

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@Anonymous wrote:

When online, I can only get into my files by using the touch screen because the keys freeze. 

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The 9700 does not have a touch screen !! It was the kind of question that might have helped you get an answer to your problem.....

[Anonymous]

Thank you for your advice, I am going to try this now and will get back to you to let you know if it cures it or not.
Stee