Has anyone else had trouble getting their PAC code from O2?
It's a very simple request, yet I spent over an hour on the telephone (paying several pounds) with six different people, sent a few emails to the O2 helpdesk, 'chatted' with O2 support and am now about to email a complaint.
An appalled customer
Hi All, can anyone advise if they have had this same problem with PAc codes?
A couple of weeks ago I called to end my contract after the 24 month period.
I was given a date of 19/06/2011 for disconection which was fine.
I then requested my PAC code (in the same phone conversation). I was told that as the PAC code was only valid for 30 days I should call back in a week or two. This was to save me having an overlap on my new contract whereby i would have two active sims at the same time. I was advised that if I took my code now I would have to set up my new account within 30 days which would mean an over lap in services. Very good advice I though.
Today I called O2 and was told they could not give me a PAC becasue I had already called my contract. I explained that I was told to call back for PAC code for above reasons and was again told there is nothing you can do about it. I then advised the customer services chap (Wayne) that I would call back and complain about this. I was then told I would not bother as it will just come through to this department.
I am moving to a rolling monthly sim to give me an a few extra pounds a month to put towards the new Iphone 5 when it arrives. My plan being to go back to O2 on contract when the phone comes out.
Unless O2 find a way to get me my PAC code or a way to transfer my number I will never use O2 again. I will also post a copy of this on as many boards and Forums as possible to warn others of the very poor service at O2.
It felt like two fingers up to me saying well thats what you get for leaving.
any help or advice appreciated.
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