Phone screen

[Adrienne]

My phone has a smashed screen now can a new phone please??

[Cleoriff · Accepted solution]

@Adrienne 

Have you got insurance? If so use that. Otherwise you will have to send it for repair and you need to contact O2

Guide: Coronavirus Community Help and Support 

[Adrienne]

I have got insurance but I cant get to talk to anyone with the situation we are all in??

[Cleoriff]

@Adrienne 

There  are numerous numbers in the guide I linked to. Try any number, press any option.

Keep trying.

[Adrienne]

I have done and it just throw me out

[Bambino]

@Adrienne You have to just keep trying. Choose any option. Even the one for fraud if it gets you through. If you can't get through today, 8 am is the best time to try.