Phantom voicemail notification

[Anonymous]

Hi,

My Blackberry Z10 has developed an odd issue in the last couple of days. It keeps reporting 'New voicemail message waiting' (an actual voicemail notification, rather than the usual SMS that O2 send for new voicemails)

The issue is - there isn't actually any new voicemail there, nor has there been for around a week. I've tried as hard as I can to get rid of the notification, but it won't go away. So far, I've tried the following:

- Calling from another phone, leaving a voicemail then deleting it from my Z10. No effect.

- Complete factory reset of the Z10. The notification came through again on first reboot onto clean phone.

- Tried marking 'all read' in Blackberry Hub. The voicemail notification still shows as unread.

- Disabling and re-enabling voicemail service by calling 1760 / 1750. No effect.

My OS version is 10.2.1.537 and the model number of the phone is STL100-2

The fact that I did a factory reset and the notification still came through leads me to believe that there's an issue at O2's end.

Any suggestions?

[Cleoriff]

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@Anonymous wrote:

Having the same problem with my Galaxy iii mini ever since i installed the TuGo app i have know removed this App but still getting voicemail symbol done a hard reboot on request of o2 but still having the problem so after reading about could be the Sim on the forum i requested this to o2 waiting for the Sim to arrive fingers crossed

with baited breath

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Let us know if this works for you @Anonymous ....will be interesting to know...

[Anonymous]

I will be disappointed if its not the answer as I placed the suspect Sim in my spare M/B and the Phantom Voicemail symbol appeared unless its being transmitted by O2 network ??

[MI5]

If it's stuck on the system it will appear on any phone you put the sim in - Try the suggestion on your other similar post.