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POST UPDATED: Cannot Update Nokia Lumia 1020

Anonymous
Not applicable

I received a notification saying that my phone needed to be updated but the update failed and gave me an error code of 8018830f. After google'ing I found that the OS it wants to install is Denim 8.10.14226.359 I found that I had to download Windows Phone Recovery Tool.

 

I did so and it found my phone but got stuck at "reading phone info" screen, I then located Lumia Software Recovery Tool and that has now installed Lumia Cyan but in both tools it shows the following.



What the hell is going on?

 

ISSUE IS NOT SOLVED - IGNORE THE BAR BELOW THAT SUGGESTS IT IS

Message 1 of 34
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Anonymous
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After receiving the response above it said that a critical update or something was needed so I clicked ok and it rebooted the device.

Now I see cogs spinning...
Message 11 of 34
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jonsie
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Registered:

@Anonymous wrote:
After receiving the response above it said that a critical update or something was needed so I clicked ok and it rebooted the device.

Now I see cogs spinning...

Story of my life my friend 😉

Message 12 of 34
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Cleoriff
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Registered:

@Anonymous wrote:
After receiving the response above it said that a critical update or something was needed so I clicked ok and it rebooted the device.

Now I see cogs spinning...

Well that could be it then Steve....(I see cogs spinning in my brain as well) wink

Veritas Numquam Perit

Girl in a jacket
Message 13 of 34
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Anonymous
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I hope so, it's doing my head in lol
Message 14 of 34
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Anonymous
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It's the power of my crossed fingers! It's got to be! LOL

Message 15 of 34
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Anonymous
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If this is what happens when I update to Denim on a phone I am not looking forward to updating to Windows 10 on my pc 😕
Message 16 of 34
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Cleoriff
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Registered:

@Anonymous wrote:
If this is what happens when I update to Denim on a phone I am not looking forward to updating to Windows 10 on my pc 😕

I am sticking with Win 7. My husband went reluctantly to Win 8 and has never stopped moaning about it...Shocked

Veritas Numquam Perit

Girl in a jacket
Message 17 of 34
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Anonymous
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I have windows 7 too.

 

Ok my phone is updated but it is still Cyan, i now habe very annoying arrows where it shows data and wifi connections at the top Smiley Mad Under updates it says that there isn't any.

 

Message 18 of 34
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jonsie
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Registered:

Cleoriff
Level 94: Supreme
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Registered:

@jonsie wrote:

Me? I would be sending it to Microsoft. ....


Or contacting them at the very least...Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
Message 20 of 34
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