Solved: Ordered a Fitbit accessory - no record of it in my...

Mike5555 · ‎28-12-2018

I ordered a fit bit on Boxing Day withnext day delivery on 27th, it’s now 9pm on 27th and it still hasn’t been delivered although the money has been taken out of my account. Is there any part of my o2 where I can find details of my order?

MI5 · ‎28-12-2018

@Mike5555 how to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but you need your dispatch email first.

Check with customer services if they have them in stock?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-12-2018

@Mike5555 how to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but you need your dispatch email first.

Check with customer services if they have them in stock?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mike5555 · ‎28-12-2018

No dispatch or order confirmation email was received.

MI5 · ‎28-12-2018

Hence to call to check on stock......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mike5555 · ‎28-12-2018

Still listed in stock on o2 shop

MI5 · ‎28-12-2018

Means nothing. O2 don't have a live stock system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mike5555 · ‎28-12-2018

Ok, what’s the number for o2 shop, can only see numbers for phone contracts, payg etc?

MI5 · ‎28-12-2018

202 if you have a O2 contract phone or 0344 809 0202 from any other.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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