Ordered a Fitbit accessory - no record of it in my account???

[Mike5555]

I ordered a fit bit on Boxing Day withnext day delivery on 27th, it’s now 9pm on 27th and it still hasn’t been delivered although the money has been taken out of my account. Is there any part of my o2 where I can find details of my order?

[MI5 · Accepted solution]

@Mike5555 how to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but you need your dispatch email first.

Check with customer services if they have them in stock?

[Mike5555]

No dispatch or order confirmation email was received.

[MI5]

Hence to call to check on stock......

[Mike5555]

Still listed in stock on o2 shop

[MI5]

Means nothing. O2 don't have a live stock system.

[Mike5555]

Ok, what’s the number for o2 shop, can only see numbers for phone contracts, payg etc?

[MI5]

202 if you have a O2 contract phone or 0344 809 0202 from any other.