Re: O2 account

MrMick · ‎17-12-2017

My Lumia 535 went wrong so I bought another and put the sim from my old one into the replacement. Sadly I lost all but three of my contacts but that's another problem.

The problem I need a solution for is this.

When I tried to open my O2 account I had to login first and the put my PIN in. I did this and got into the account but the next time I entered the PIN it I was told 'something's wrong, Please try again later'.

I tried again later but got the same message. I had to login again and was able to put in a PIN and O2 opened but each time I try to open the account now I have to login, put in a PIN and the PIN works once.

I'm guessing I need to uninstall the O2 account and install a new one but I have no idea how to do this. Can anyone help please?

Mick

MI5 · ‎17-12-2017

Try just deleting the app first.
Scroll left to all apps then scroll down to MyO2 and long press on it.
Select uninstall from the pop up menu.
Then go back to the App Store and reinstall the app.
If that still plays up, give customer services a call to reset the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-12-2017

Above delete instructions for a Windows Phone.
Let us know if you have a different phone and are unsure how to delete?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MrMick · ‎19-12-2017

Rhe phone is a Nolia whuch I thnik is part of Microsoft but I van't seem to delere MyO2. I can finfd MtO2 icon in the menu on the phone bur pressing that doesn't open anything and Spps store does not seem to exist. The icon also appears in 'Apps Corner' but nothing is found to delete the icon.

I guess I'll have to go rgough the help process.

Thanks for your assistance with this.

Mick

MrMick · ‎19-12-2017

Sorry. I meant Nokia.

MI5 · ‎19-12-2017

In the list of apps just press and hold on the MyO2 app.
A small popup box will appear with option to delete, pin to start etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎20-12-2017

Hi @MrMick can you give us an update on your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MrMick · ‎20-12-2017

I can't seem to make the O2 icon do anything but iopen but I can access the icon on my laptop and get information from there. Thanks for all your help but I've gien up now.

Thanks,

Miock

MI5 · ‎20-12-2017

If that works for you mate it’s fine.
Hope we helped a little bit at least.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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