O2 Support is an absolute rubbish system

[aladar]

O2 Support is an absolute rubbish system

I have tried to chat with someone but a could not. I spent 30 minutes on the O2 site and this is chaos. The chat with the rubbish Aura robot is really bad, time-waster!!!! How can I speak with a human????????

[aladar]

I have just a quick question and I spent 30 minutes without an answer. Very annoying. 

[aladar]

O2 is a big and rich company. Why is it a rubbish Arura robot? Why can't speak with a human for 1 minute? and after this can I go back to my life????? 

[aladar]

My question is that Can I buy e-gift card at O2?

[aladar]

Michael, by the EE support, asked me what is the e-gift card? But I had this answer within 10 seconds from EE. I hope O2 knows what is the e-gift card!

[MI5 · Accepted solution]

@aladar 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks