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Nokia music

Anonymous
Not applicable

Hi, I have a Nokia 520 Lumia - and I like to listen to their music mixes offline but for the past week I haven't been able to access the music service to download the mixes.  I am connected to WiFi but have internet and data connection turned off ... I used to be able to download the mixes but can't seem to anymore - can anyone suggest anything.  PS I'm not the most techy person in the world so any suggestions would be greatly appreciated.  Thank you.

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MI5
Level 94: Supreme
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Registered:
Sounds like your wifi connection isn't working.
Can you use other apps, email, internet etc?
You can try rebooting your wifi router and also the phone to see if it helps.
Try it with mobile data turned on also as it may need this for location purposes although it won't be used to download anything if wifi is connected properly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Hey @Anonymous I hope you find the advice useful. Is it working now?
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