Nokia lumia

[Anonymous]

Just received a new sim with cradle to change from pay as you go to monthly contract, tried to put the sim in and it would not fit as I removed it it snapped off the prongs now I can't even put my old sim in:( any ideas

[Anonymous]

It's the prongs in the phone where the sim slides along. The cradle wasn't sliding in, it didn't feel right and was only half way in so I gently removed it but it was a little stuck and the end result was 1or 2 broken prongs:(

[Anonymous]

Which lumia is it?

[Anonymous]

I'd go into your O2 store tomorrow.

A guru may be able to help.

[MI5 · Accepted solution]

Oh dear 😞
It's going to have to go in for repair now I'm afraid - At least a sim tray isn't an expensive job to do though....

[Anonymous]

You can buy replacement sim trays yourself

[Anonymous]

The new sim was smaller than the micro holder, they provide 2 size cradles unlike the pop out sims that come in 2 sizes, that's what my husband had and we had no problem at all. This cradle is black and you just pop the sim on top!

[Anonymous]

Yes. Managed to get both out of the phone but that is why the prong has snapped.

[Anonymous]

It's the 630

[Anonymous]

Thsts a SIM card adapter as I suggested I believe.

[Anonymous]

So it sounds like they have sent you a Nano sim are you sure it's not just the adaptor that has broken can you not pick it out