Nokia Lumia 930 Screen Issue ..........

[Anonymous]

I have just sent my Nokia Lumia 930 back to o2 after nearly 1 year of use and no problems, but now i have a huge issue and was wondering if any one else has experienced a issue with "Screen Lift" ?

My Screen has completely lifted of the bezal i am presuming this is down to poor sticky stuff used to contact screen to bezal ??

I was concerned as to number one Screen Breaking and or comtaminents entering the phone.

This issue gets worse with constant usage and heat from the phone making the glue less adesive and screen nearly becoming unattached.

So contacted Customer services and they raised a repair and phone is now in post !! It states on print out form that they will replace phone if possable, o2 does not stock this phone so fingers cross it can be repaired.

Has anyone else had this issue with there Lumia 930 ??

Below is image of this issue, which i am sure you will agree is quite worrying .....

[Anonymous]

Okay doky peoples ........... Phone arrived back in my Mitts this morning !!

Arrived very well packaged so hopes were raised !! Opened packaging to find that Phone had been repaired to an outstanding level !! They have replaced the Silver Bezal and it's a New Screen as well so i am chuffed

Restored Phone with my Back Up and i'm sorted !! They even updated the Firmware on the phone !!

I was concerned due to all the negative comments about o2 Repair but i think i must have been one off the lucky one's ?!? So positive thumbs up from me and my Faith in o2 has been restored .......... Briefly  

Thanks to everyone for your advise and if i have any further issues i will be contacting Microsoft direct ....... Think i have had a lucky escape !!

[MI5]

Good news

[Cleoriff]

Excellent result @Anonymous

[Toby]

Great to hear about the result @Anonymous :). I'll be sharing this with the rest of the team, so if you have any other thoughts on the process, do let me know.

[jonsie]

Glad you got it sorted ☺ 

[Anonymous]

Great! Thanks for coming back and giving us the latest update @amthestig. We love to hear happy endings too 🙂

[Anonymous]

Not a problem ....... It is nice to hear about things o2 does right for a change !!

I am so chuffed to have phone back and it's like Brand New Thank you again o2 Repair Team.

[Curr946]

I had this issue with both the 925 and the 930. I fixed it myself, but for less techy folk, i would suggest sending it back for repair.