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Nokia Lumia 920 freezing touch screen do not work - still in o2 contract but been getting charged.

Anonymous
Not applicable

I had this as an option for replacement of lumia 800.

Unfortunately It has been kept on frozen after 6 months. Everytime I had this frozen I used to reset to factory reset and used to work for a while. Now after 1 year and 4 months it has been completely frozen and I was still in contract with o2 and o2 has been charging for repair and says that it was a refurbished phone and it was a 1 year warranty. I am very sad for charge. It has been looked very well and no damage or no scratch anywhere.

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MI5
Level 94: Supreme
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If it failed after the first 6 months you should have sent in in for repair then instead of waiting.
Your only option now is to contact Nokia directly to see if they can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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perksie
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It's a shame you didn't have it looked at while under guarantee, not much you can do now except pay for a repair or replace it.

 

If the cost is a problem you could buy a cheap phone to use for the rest of your contract.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
Level 94: Supreme
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If it failed after the first 6 months you should have sent in in for repair then instead of waiting.
Your only option now is to contact Nokia directly to see if they can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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