Nokia Lumia 920 Accessing Office Files

on 08-12-2013 23:51
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on 08-12-2013 23:51
Recently having problems accessing office docs stored on my phone.
It fmight flash up refreshing screen on the top left of the screen. Looks like its going to open but doesn't.
Recently changed to a 4G Sim.
Any ideas?

09-12-2013 07:05 - edited 09-12-2013 07:06
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09-12-2013 07:05 - edited 09-12-2013 07:06
Hi,
Changing to a 4G sim should not have caused any issues with the phone.
You could try a reset.
Here is a link for a soft reset.
http://wmpoweruser.com/how-to-soft-reset-the-nokia-lumia-920/
Here is a link for a hard reset but please perform a back up first as this procedure typically deletes saved data.
http://www.hard-reset.com/nokia-lumia-920-hard-reset.html
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on 09-12-2013 09:32
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on 09-12-2013 09:32
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-12-2013 15:07
Yes, could do a reset. I'm having all sorts of email and text problems as well.
I think it's going to be a hard reset but just checking to see if anyone else was having any probs.
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on 09-12-2013 15:09
I'm having al sorts of problems.
Can't sync email. People are texting me and I'm not receiving the messages.

on 09-12-2013 15:19
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on 09-12-2013 15:19
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on 09-12-2013 15:42
I tried a soft reset, waste of time.
Hard reset I can do through settings, about, reset your phone.
I'll get round to backing up when I have time.
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on 09-12-2013 16:25
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on 09-12-2013 16:25
Before you do that just make sure there are no issues in your area.....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

