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Nokia Lumia 820 randomly turns off

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Anonymous
Not applicable

on ‎07-01-2013 20:52

on ‎07-01-2013 20:52

Has anyone had any issues with Nokia Lumia 820's randomly turning off and not powering back on?

 

At the moment I have to take the battery out which is becomming annoying!

 

Anyone know if a fix or should I get the phone swapped?

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MI5
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‎08-01-2013 10:21 - edited ‎08-01-2013 10:22

‎08-01-2013 10:21 - edited ‎08-01-2013 10:22

Sounds like it could be. Not familiar with the phone but do you have an SD card in it? If so try with it out. You could also try without the SIM in just incase it is faulty - If not take it back to be looked at.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎07-01-2013 22:32

on ‎07-01-2013 22:32

Any recent apps added or upgrades? That is the normally the first point of call for those type of issues.

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MI5
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on ‎07-01-2013 22:52

on ‎07-01-2013 22:52

Agreed - Look to recent apps or app updates....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎08-01-2013 09:38

on ‎08-01-2013 09:38

No updates, and it started to do it before I had installed any apps. I did a reset on the phone last night and it turned off over night again. So I am guessing bad hardware?

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MI5
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‎08-01-2013 10:21 - edited ‎08-01-2013 10:22

‎08-01-2013 10:21 - edited ‎08-01-2013 10:22

Sounds like it could be. Not familiar with the phone but do you have an SD card in it? If so try with it out. You could also try without the SIM in just incase it is faulty - If not take it back to be looked at.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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