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Nokia Lumia 1020 'preorder' accessory bundle

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Anonymous
Not applicable

on ‎12-12-2013 23:49

on ‎12-12-2013 23:49

Hiya guys and gals.

 

I have a problem with my O2 store in manchester arndale.

I have had my phone now for at least 2 months; I preordered my phone on my birthday (14th Sept), but in that period of preorder and collection till now, I STILL have not had the accessory bundle given to me.

 

Yes its free....and why am I complaining.....but....they keep telling me that they are sorting it out, how hard is it to track this down for me???

I have spoke to Nokia, they said they cannot do anything. I have spoke to O2 over the phone, and they said its an 'in store promotion', so they couldn't do anything to help me.

 

Is there anyone else that hasn't received their 'pre ordered' accessory bundle??

 

Please reply and post suggestions to help me.

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Anonymous
Not applicable
In response to Anonymous

on ‎21-12-2013 21:54

on ‎21-12-2013 21:54

Well I spoke to the web chat for complaints, and she said that because it was an in store promotion, I have to consult them about it.

 

I thought it was a Regional O2 promotion to have the accessory bundle whne you preorder the phone with them.

 

Looks like its the ombudsmen.

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adamtemp64
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In response to Anonymous
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on ‎22-12-2013 08:14

on ‎22-12-2013 08:14

No ignore live chat and use the impartial review service the ombudsman will not deal with it until you have completed the complaint cycle and reached deadlock.

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Anonymous
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In response to adamtemp64

on ‎22-12-2013 13:20

on ‎22-12-2013 13:20

Okay.

 

Thank you for the advice.

 

I hope that this mess of a promotion will get sorted.

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Anonymous
Not applicable
In response to Anonymous

on ‎30-12-2013 11:07

on ‎30-12-2013 11:07

SO......

 

Finally some progress!

 

After reaching out to the O2 complaints department, they have gotten back to me.

 

They have ordered me a "1020 accessory bundle gwp", but because they could not check the stock levels, they will then get back to me if the items will get delivered, or not. But hopefully it will.

 

Fingers crossed!!

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perksie
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on ‎30-12-2013 14:45

on ‎30-12-2013 14:45

Glad to know the advice has at least got you on a promise of a fix for this! slight_smile

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Anonymous
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In response to perksie

on ‎31-12-2013 13:37

on ‎31-12-2013 13:37

Well.....

 

This issue that has taken 2 and a half months to sort out, has finally been resolved!

 

My "1020 accessory bundle gwp" just came in the post this morning!! WOOP WOOP!!

Granted, they are all in Black (since my phone is Yellow), but I am just gonna accept it and move on.

 

So, Thanks guys and gals for the advice!!!

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MI5
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on ‎31-12-2013 13:39

on ‎31-12-2013 13:39

Everyone seemed to get random colours at launch... we did suggest a swap shop for people to exchange for their preferred colours but nothing came of it....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎31-12-2013 13:43

on ‎31-12-2013 13:43

Well TBH.

 

It would have been nice to have all yellow accessories......

But, meh, I can live with the Black ones, I leave my phone naked anyway, and thats what gets seen the most. lol.

 

What colour did you get??

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MI5
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on ‎31-12-2013 13:47

on ‎31-12-2013 13:47

I don't have a 1020 but there was a thread running about the colours at launch http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Nokia-Lumia-1020-Accessories-Different-C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎31-12-2013 13:59

on ‎31-12-2013 13:59

oh.

 

Thanks for the link.

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