Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

[xma1e_]

I upgraded my Lumia 1020 to WP8.1 on Friday 8th August at the start of the O2 roll-out, since then the phone has frozen 3 times. Twice have been at night when charging on the wireless charger, fortunatly I have woken up on time otherwise I would have missed work (use the phone as an alarm clock)! All it will respond to is a soft reset via the POWER/VOL DWN key combination.

I am not 100% sure if it is the WP8.1 because I have only had this refurbished phone a week before the update due to O2 Repairs losing my original Lumia 1020 when sent to them for audio problems. My original phone rarely locked up in the 10 months I had it.

Has anyone else experienced freezing since the update?

[jonsie]

Your next option will have to be sending the phone for warranty repair. Personally I would deal with Nokia directly rather than O2. Sorry you are still having issues.

[Anonymous]

Some Carphone Warehouses have Nokia Care Centres in them.

http://www.nokia.com/gb-en/support/care-point/

[MI5]

Unfortunately it does now appear that a repair may be required.

[xma1e_]

So people are having to send their phone back to Nokia or O2?

The phone I have is a refurbished phone from O2, they lost my original phone when it went back for an unrelated problem.

Within a week of recieving the replacement, the 8.1 update was rolled out which makes it difficult for me to 100% say it is hardward or software, I have no history with this unit, unlike my previous one.

Who else has had to send their 1020 back due to freezing?

[Anonymous]

the same problem. sent it back to o2 they gave me new phone, no help the same problem again. going to send it back AGAIN tomorrow, also battery problems with this phone, am thinking to get a compleetly diffrent one

[Anonymous]

I wouldn't blame you guys actually losing confidence in the model.

[MI5]

I wondering if it's a bug in 8.1.....?

[xma1e_]

Yes, I've had the handset replaced and still have the same problem.

[jonsie]

Sounds like a bug then....:smileysad:

[xma1e_]

Yes my original problem was the replacement handset arrived just as the upgrade was pushed out so I had no track record witht he phone, it it had been my original phone I would have known it was the update.

Now the replacement has been replaced, I am 100% sure the software is at fault.

I'm just a little surprised not many people are reporting it here?