Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

[xma1e_]

I upgraded my Lumia 1020 to WP8.1 on Friday 8th August at the start of the O2 roll-out, since then the phone has frozen 3 times. Twice have been at night when charging on the wireless charger, fortunatly I have woken up on time otherwise I would have missed work (use the phone as an alarm clock)! All it will respond to is a soft reset via the POWER/VOL DWN key combination.

I am not 100% sure if it is the WP8.1 because I have only had this refurbished phone a week before the update due to O2 Repairs losing my original Lumia 1020 when sent to them for audio problems. My original phone rarely locked up in the 10 months I had it.

Has anyone else experienced freezing since the update?

[MI5 · Accepted solution]

General advice after an update is to do a full factory reset, if issues are seen.
Instructions here but make sure you have everything backed up first http://www.hard-reset.com/nokia-lumia-1020-hard-reset.html

[Anonymous]

Hi @xma1e_


Seems you are not alone with the update.

Similar issues in this thread http://forums.wpcentral.com/windows-phone-8-1-preview-developers/277018-phone-freezes-overheats-afte...

[xma1e_]

I think I may just do that now it's becoming a regular thing. Thanks

[Anonymous]

Let us know if it helps

[xma1e_]

Don't know why this was marked as "solved" before checking!

Cam back to say the problem had been fixed but obviously a waste of time!!!!

Thanks to those that did help.

[MI5]

The forum moderators go around marking the solutions after a period of time to assist others searching for similar answers.....
It's nothing that we can influence in any way, but glad you're sorted out

[Anonymous]

Good to hear your issue is resolved.

[jonsie]

Was it the factory reset that helped or did you find another solution?

[xma1e_]

Unfortunatley the Factory Reset HAS NOT ressolved the issue. I reset the phone 2 weeks ago and had my first lockup this morning.

The rfactory reset seems to have helped decrease the number of lock-up considerable, but the problem is still there.

I always charge overnight using the wireless charger. I really can't rely on this phone!