Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

[xma1e_]

I upgraded my Lumia 1020 to WP8.1 on Friday 8th August at the start of the O2 roll-out, since then the phone has frozen 3 times. Twice have been at night when charging on the wireless charger, fortunatly I have woken up on time otherwise I would have missed work (use the phone as an alarm clock)! All it will respond to is a soft reset via the POWER/VOL DWN key combination.

I am not 100% sure if it is the WP8.1 because I have only had this refurbished phone a week before the update due to O2 Repairs losing my original Lumia 1020 when sent to them for audio problems. My original phone rarely locked up in the 10 months I had it.

Has anyone else experienced freezing since the update?

[jonsie]

A few cases reported doing a google search.

One here...http://answers.microsoft.com/en-us/winphone/forum/wp8-wpupdate/lumia-1020-phone-freezes-randomly-aft...

[xma1e_]

Thanks. Good to know there are nmore uses. Aparently my phone had been flashed, or so they said, I couldn't get a straight answer out of the O2 shop.

[Anonymous]

Have you asked for a different handset ?

They don't have to but may as a goodwill gesture.

[xma1e_]

Different handset as in different model? I also have my old Nokia Lumia 920 (Vodaphone) which has no issues with WP8.1.

Since WP8.1 was rolled out, my phone went back for them to check, they found no problem. A sent it back and recieved a replacement last week so this is my 2nd Lumia 1020 since having this problem.

I cannot fault O2, they have tried and they were really good at replacing the handset after the first attempt.

[MI5]

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@xma1e_ wrote:

I also have my old Nokia Lumia 920 (Vodaphone) which has no issues with WP8.1.

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No issues with my AtivS either so must be something with the 1020?

[xma1e_]

Yes it looks like a Lumia 1020 firmware issue.

[xma1e_]

Thought I'd come back with an update. As promised, it was fixed by MS when Denim was rolled out last January. Problem solved.

[Cleoriff]

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@xma1e_ wrote:
Thought I'd come back with an update. As promised, it was fixed by MS when Denim was rolled out last January. Problem solved.

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Good to hear @xma1e_