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Nokia 635 reboots randomly after update to Denim OS

Anonymous
Not applicable

on ‎08-03-2015 14:25

on ‎08-03-2015 14:25

My software recently updated to Denim with all the benefits that come with it.  However, the phone keeps randomly rebooting; this can happen when I instigate an app but more aften at a random time i.e. in the middle of listening to an mp3 track.  Not too much of a problem as it hasn't happened in the middle of a phone call yet but annoying all the same.  Has anyone else had similar?

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MI5
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on ‎08-03-2015 14:28

on ‎08-03-2015 14:28

Try a soft reset first by holding power and volume down for about 20 secs until the phone vibrates.
If this doesn't work, make sure you have your auto back up turned on and go for a full factory reset.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎08-03-2015 14:33

on ‎08-03-2015 14:33

@MI5 wrote:
Try a soft reset first by holding power and volume down for about 20 secs until the phone vibrates.
If this doesn't work, make sure you have your auto back up turned on and go for a full factory reset.

You just saved me hitting google.... again...:smileywink:

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