Solved: Re: Nokia 620

Anonymous · ‎15-07-2014

I am now on my third handset and still getting the same problem. When a call comes in sometimes I don't get the 'slide up to answer' option just the name of the caller etc. Other times when I 'slide up' the blue answer button isn't there. One Guru says it may be because the screen is dirty, it i very touch sensitive. Not much help when there is nothing to touch.

MI5 · ‎15-07-2014

This is either faulty software or the need for a factory reset (which should rule out faulty software too).....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎15-07-2014

Hi

I use the 520 without this issue.

Screen Dirty ! Hmmmm.

I would make sure the software is the newest out ,and if so ask for a replacement or seek assistance from Nokia Uk Support or a service centre. Some are at CPW outlets.

http://www.nokia.com/gb-en/support/care-point/

Anonymous · ‎15-07-2014

Thanks guys and the screen isn't that dirty

I might talk to another Guru!!

MI5 · ‎15-07-2014

This is either faulty software or the need for a factory reset (which should rule out faulty software too).....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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