No signal

[Anonymous]

I do not get signal to make or receive calls in ML67TN  and can not logg in to Facebook

[Anonymous]

I need answers

[Anonymous]

Have you checked if there is a mast near you?

[Anonymous · Accepted solution]

Hello mcadam950 and Welcome to the forum.

Your masts are ;

Live results for North Lanarkshire, Scotland, ML6 7TN

Our network is currently working fine

If we're doing work on the phone masts near you we'll tell you about it here.
Updated 06:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good outdoors. OK indoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Patchy outdoors. Patchy indoors. Not good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

From -> http://status.o2.co.uk

I would suggest checking the 'planned maintenance ' tab at the bottom too.

Help thread -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Try your SIM card in another phone.

If it's still the same ie no signal then a Sim Swap may be required.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk Or text SWAP to 20220

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information. And please take some Photo ID for Contract Sim Cards just incase your asked.

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.

If the sim swap makes little difference then download the MYNETWORK APP to report your masts. Ask people around you also on O2 to do the same if their experiencing the same.

If your a Contract Customer with home wifi then in the interim o2's Tugo App may be useful in the interim.

Tugo info -> http://www.o2.co.uk/apps/tu-go

If your Payg then Whatsapp , Viber and calling through Facebook etc may be helpful if the other parties have these on their phones too.

[jonsie]

All of the above but try the simplest fix first. Remove, clean and replace sim, reboot phone

[Anonymous]

I've just checked your post code and 3g is very weak but 2g seams ok, so try what was mentioned and if it doesn't:smileyhappy: work try another sim in your phone or your sim in another phone, to see if one of them as developed a fault. If there's no fault try and ask another o2 customer if they have the same problem and try the phone outside also. If there is fault that O2 are not aware of, it needs to be reported to 202, so that it can be repaired.Hope this helps.Let us know how u get on,if u can.

[MI5]

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@Anonymous wrote:
I need answers

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The meaning of life? 

[Anonymous]

With 3g being patchy at best. Facebook is going to be a struggle at best on 2g