No Texts received since switch to SIM only

[Anonymous]

I switched to SIM only at the weekend, now do not receive txt msgs but can send.

Phone has been powered off, rebooted etc

All othe functionality ok (web/email etc)

Phone - Nokia Lumia 925, 2 years old, perfect condition

[Cleoriff]

Have you got the right message centre numbers?

Open messages, settings and type in the message centre number : 

Pay Monthly   +447802000332 

Pay & Go       +447802092035 

[Anonymous]

Thx, the number on my phone is correct

[Cleoriff]

Did you receive a new sim when you switched tariff?

[jonsie]

Check in My O2 which data plan you are on.

[Anonymous]

been on O2 chat, they've advised that it was an issue with the TuGo app on a tablet which hasnt been used for a while !?!

[jonsie]

Salt in pinches...more to do with the tariff change rather than Tugo I think. Call 202.

[Anonymous]

No change of SIM

Data Plan is fine

As mentioned, O2 state it was an issue with TuGo on a tablet - I remain to be convinced !!

[Bambino]

@Anonymous has your issue been resolved? If not, call customer service on 202. Advice from Live Chat is less than reliable most of the time.

[Anonymous]

Was advised to wait for txt's from this week to filter thru - apparently "a few hrs" ?

Current txt's seem to be ok now

I ensured I got call ref an screenshot'd from Chat session

We'll see if i need to go back later, will also try 202 - thx all