Nintendo Switch Oled Not powering on

[peel]

Hi,

The Nintendo Switch that I purchased on 20**Personal info** has developed a fault.

Please could you let me know how to get a replacement?

I have emailed Customer care at O2 but have had no response after 8 days!

Thanks,

Neil.

[Cleoriff · Accepted solution]

Hi @peel 

If you have had the device less than 30 days and it's faulty you are entitled to a replacement or refund.

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

More than 30 days then it will be repaired,

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Or contact O2 via social media....

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[peel]

Thanks,

do you know how I can get proof of purchase?

Nothing was in the delivery.

[peel]

Do I send this back to Nintendo or O2? There doesn't seem to be a process on the O2 links for Nintendo devices?

[Cleoriff]

@peel 

If you check My O2 it should be under My Orders. Also you would have had emails when it was dispatched etc. It goes back to O2 using the info in the link I gave above.

[peel]

Thanks Ceoriff. Nothing in My Orders but I do have the emails. I am going to send the switch back to Nintendo, hopefully the emails will suffice.

Thanks again.