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Next Day Delivery - But not Delivered?

JWhite
Level 1: Joiner
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Registered:

On the 10/04 I ordered a Pocket Hotspot Huawei 4G 2017 Device with 1GB preloaded data sim.

When checking out I selected a delivery date of 8am - 10pm on Tuesday 14/04.

My product has not been delivered. When I go into my o2 account my address is correct and the order status is complete - the parcel number isn't recognised by Royal Mail.

And according to the O2 website the product is still in stock and available for next day delivery.

 

I have called and am unable to get through to anyone, and no-one is responding on Twitter?

Any suggestions as I move house next week and need to get this sorted asap.

 

Any help will be much appreciated slight_smile

 

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jonsie
Level 94: Supreme
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Try the numbers here until you get to speak to someone

Guide: Coronavirus Community Help and Support 

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Bambino
Level 78: King of Kings
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@JWhite O2's stock reporting on their site isn't live, so there's no way of knowing if your device is in stock or not. Chances are it isn't.

I DO NOT WORK FOR O2



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