New tablet.

[Tablet]

I ordered my new tablet on the 25th for next day delivery that I paid for and it still has not arrived 3 days later. Just keeps saying its shipped thats it.

[MI5]

@Tablet 

Have you received your dispatch email with tracking details yet (check spam folder too) ?

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

If not, it may not have left O2 yet due to being out of stock or credit checks etc, 

but you'll need to call customer service to check.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Anonymous]

@Tablet Hi, as it states -  Shipped - You would expect it to be sent or at least in the process of dispatch, and unlikely that it would be out of stock.

You say it's been 3 days but two of those days are the weekend, maybe it was sent Friday for delivery on Monday.

Fingers crossed for Monday, if not I would contact O2. 

[Bambino]

@Tablet However it shippped or didn't ship, you paid for next day delivery, so you'll be wanting your money you paid for that back.

[jonsie]

Shipped would be a CS term rather than anything seen in My O2

[Tablet]

Hi, I have recipe an email just saying about my order and when I click on my tracking button its been saying just shipped for two days.

[Tablet]

I paid for next day delivery including weekends so I expected it days ago. Yes think that's the best option l thanks

[MI5]

@Tablet 

Depending on order time it may not have been processed until Friday either, but the only way to know for sure, the specific details of your order, is to call O2.