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New sim doesn't work in dongle

Les11
Level 1: Joiner
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Hi, got a new sim to replace my old one, it doesn't work, it was a like for like sim in the same dongle, any help please? Thanks

 

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MI5
Level 94: Supreme
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@Les11 

Is the new sim active?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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