I applied online and got an email from O2 which said I need to put in the non-allowed SIM and then key in the code.
But I want to get the phone unlocked before I next go abroad, so I went on a live chat last night, where I he told me yes, he had unlocked my phone and I would get a confirmation email. I asked whether this meant the phone would then be unlocked, and no further action was required by me, and he said yes and the email would confirm that.
However, the email was exactly the same as the last one.
How can I get my phone unlocked before I need to insert a foreign SIM?
