Need to unlock phone

[Anonymous]

I applied online and got an email from O2 which said I need to put in the non-allowed SIM and then key in the code.

But I want to get the phone unlocked before I next go abroad, so I went on a live chat last night, where I he told me yes, he had unlocked my phone and I would get a confirmation email.  I asked whether this meant the phone would then be unlocked, and no further action was required by me, and he said yes and the email would confirm that.

However, the email was exactly the same as the last one.

How can I get my phone unlocked before I need to insert a foreign SIM?

[MI5 · Accepted solution]

Just insert the code when you put a foreign sim in.
You have to put a non o2 sim in at some point to complete the process.

[jonsie]

You need to do exactly as the email. You need a code, it can't be remotely unlocked despite what live chat say. Have you got the code? If so put another network sim in the phone and enter the code (not giffgaff or tesco)

[Anonymous]

OK, so despite what Live Chat said, it can't be unlocked before I insert a foreign SIM?  If so, I'll have to borrow one some time.  I take it the code doesn't time-expire at all?

NB I only have the word of the seller that it's locked, how can I check that it is?

[Bambino]

Put another network's sim in. If it doesn't work, it's locked.

[MI5]

As you have been given an unlock code, you can safely assume it's locked.
Technically, the phone is unlocked now you have a code, but it's just the unlock process that isn't complete.

The code is a unique code that is generated from your IMEI number and will never expire.

[Anonymous]

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@MI5 wrote:

As you have been given an unlock code, you can safely assume it's locked.
Technically, the phone is unlocked now you have a code, but it's just the unlock process that isn't complete.

The code is a unique code that is generated from your IMEI number and will never expire.

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OK, thanks, I'll just have to mug somebody (who also has a nano SIM and is on a different network) and get the job done before I next travel outside Europe.

[MI5]

You can get free payg sim cards off the other networks websites.
Just make sure it's Voda, EE or Three

[Anonymous]

i need to unlock my previous sony xperia phone before going on holiday.

[Cleoriff]

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@Anonymous wrote:

i need to unlock my previous sony xperia phone before going on holiday.

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You can do it via My O2 here http://www.o2.co.uk/myo2

Or any problems then look at this guide...

http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Unlock form here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form