Solved: NOKIA LUMIA 820 - MMS

Anonymous · ‎24-09-2013

Anyone know why I suddenly can't receive MMS messages.

I guess I need to change something in the settings, but when I went on the O2 to find out what they should be, it says you need to go to the 'mobile guide', a link is supplied which just takes you to the home page...

I have searched for this so called mobile guide and it doesn't seem to exist.

The O2 web site is pretty awful at best, so hopefully someone on here will be able to help.

version7point0 · ‎25-09-2013

As long as you Lumia is up to date then you will have a network selection app within the top level of your settings.

Enter that and select your type of connection (Postpay or Prepay).

Restart and voila.

I've found manually entering the settings tends to lead to more issues.

For future reference to others, if when receiving a MMS it leads you to a website, it means that your account at O2's end is not set up for MMS. If it fails to download it would point to either a internet connection issue or a MMS settings issue.

View solution in original post

MI5 · ‎24-09-2013

We have reported that broken link already and apparently it's part of the website redesign so will be down for a while.

Try these settings.

Access Point: mobile.o2.co.uk
Username: o2web
Password: password

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-09-2013

MMS APN - mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy address - 193.113.200.195

Proxy Port - 8080

Username, Password - Please leave blank

MMSC Address - http://mmsc.mms.o2.co.uk:8002

Tap save (small button with a Disk icon at the bottom)

Press the confirm icon.

Press the Home key to return to standby mode.

Reboot phone and try sending yourself a photo.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-09-2013

Mobile data and 3G need to be turned on to send and receive mms.

Just incase you have turned them off !

Anonymous · ‎24-09-2013

I have changed the settings... and it wont let me send a picture to myself.

The picture someone else sent me just give me the message/link saying "Get media content now" which just doesn't do anything.

jonsie · ‎24-09-2013

You have mobile data switched on? Can you connect online with wifi off?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

version7point0 · ‎25-09-2013

As long as you Lumia is up to date then you will have a network selection app within the top level of your settings.

Enter that and select your type of connection (Postpay or Prepay).

Restart and voila.

I've found manually entering the settings tends to lead to more issues.

For future reference to others, if when receiving a MMS it leads you to a website, it means that your account at O2's end is not set up for MMS. If it fails to download it would point to either a internet connection issue or a MMS settings issue.

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