cancel
Showing results for 
Search instead for 
Did you mean: 

Mystery texts

Anonymous
Not applicable
I tried unsuccessfully to resolve this on live chat. I forwarded a text to my partner, she never got it. My bill shows 3 simultaneous charges for texts to a US landline, her daughters number, but my partner's name against it. No such texts showing as sent on messaging. Not a lot of money but seems totally bizarre. Phone is Lumia 650 on O2 pay monthly. Any ideas?!
Message 1 of 5
4,021 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

I can only think you have the numbers linked in your contacts. Live chat really can't help with this, Much better to call customer service.

View solution in original post

Message 2 of 5
4,014 Views
4 REPLIES 4

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

I can only think you have the numbers linked in your contacts. Live chat really can't help with this, Much better to call customer service.

Message 2 of 5
4,015 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
I don't suppose they share the same Windows ID at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
4,006 Views

Anonymous
Not applicable
Thanks guys good bit of lateral thinking! I found a second profile for my partner and lo and behold the number in question was there as a mobile. Solved!
Message 4 of 5
3,925 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

@Anonymous wrote:
Thanks guys good bit of lateral thinking! I found a second profile for my partner and lo and behold the number in question was there as a mobile. Solved!

Mystery solved! Good to hear @Anonymous and welcome to the forum.

Well done @jonsie and @MI5 slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 5
3,916 Views