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Ashbash90
Level 1: Joiner
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Hi there I have a phone on contact with the number ending on 380 the screen keeps crashing and not letting me answer the phone or make a phone call with out it being on loud speaker

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MI5
Level 94: Supreme
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@Ashbash90 

Firstly check your phone for any system updates.

Next thing to try is to find phone app in the app settings and uninstall any updates and delete cache and data.

Then allow the app to update again.

If that doesn't help you need to look at doing a factory reset.

Finally, if still no good, the phone will need looking at to repair it.

Contacting the phone's manufacturer is usually the best option for this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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@Ashbash90 how are you getting on with getting your phone working properly? 

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