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Motorola razr

Suec
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Hi do 02 support the Motorola razr 2019. Want to swap from EE to O2 and I know they do esims but not sure if they support my phone . 
thanks 

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MI5
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@Suec 

You can use that phone on O2 but not with an eSim.

All supported devices here https://www.o2.co.uk/help/device-and-sim-support/esim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@Suec 

 

esims are supported in all esim devices as esim is a GSM standard, and I have had o2 esims working in a lot of phones, including development devices..

 

The RAZR 2019 is an esim device, and Lenovo have confirmed to me in the past it can be used on o2.

 

The page linked to, by others is so far out of dates its useless...and is missing a lot of devices. 

 

Just make sure EE have unlatched the device, this may need Lenovo's involvement.  

 

edited to reword

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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Pointless having a help page then, unless that's just waffle......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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madasaf1sh
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That help page is rubbish, its missing all the latest Samsungs, the Motorola Razr 5G, all the latest Pixels since the 4, and lots more.. 

 

It need a revamp completely...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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If so, it would be best for @Suec to ask O2 for clarification rather than follow a hunch.

It would not be good to find out it didn't work after porting in to O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this  @Suec 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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madasaf1sh
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esims dont need specific devices it is a GSM standard, and I have had it confirmed in the past by Lenovo that the 2019 can be used on all GSM networks that provide esims, also have had it confirmed by o2's PS Team that its the case.... 


So not a hunch but reality, and the fact I can use esims in devices not on that list proves it to be the case...  I even have an esim in a phone I doubt anyone at o2 would know what it is...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 7 of 7
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